Shipping

Method

In Stock Items
Monday - Friday

Backordered Items
Monday - Friday

Drop-Shipped Items
Monday - Friday

Standard Ground:
Ships same if ordered by 3:00pm CST.
(Monday - Friday)

Yes

N/A

N/A

UPS Ground:
Ships same if ordered by 3:00pm CST.
(Monday - Friday)

Yes

N/A

N/A

UPS 2nd Day Air:
Ships same if ordered by 3:00pm CST.
(Monday - Friday)

Yes

N/A

N/A

UPS Next Day Air:
Ships same if ordered by 3:00pm CST.
(Monday - Friday)

Yes

N/A

N/A

Order Processing:

The Natural Dog & Cat.com makes every attempt to process orders for in-stock merchandise the same day they are received. Our standard cut-off time for daily order processing is 3:00 pm CST Monday - Friday. Orders for in-stock merchandise received during the weekend (after the Friday cut-off time) will ship on the following Monday.

Orders may be delayed if we experience any issues processing your credit card information. Please make certain that you provide your correct Account Name, Billing Address, Card Type, Account Number, and Security Code.

Next Day Service:

Next Day shipping service is available for orders placed before 3 p.m. CST for in-stock items only. In-Stock items that are shipped via Next Day service arrive in (1) business day after leaving our distribution center. Deliveries for Next Day service are made Mondays through Fridays only.

Order processing times vary for merchandise that is shipped directly from our vendors (Merchandise labeled as: Drop ship item - ships from manufacturer). Backordered items are not available for overnight shipping.  Guaranteed Next Day shipping is not available for US Territories.  All UPS Services are guaranteed or shipping is refunded.

Next Day Air Saver

Second Day Service:

Second Day shipping service is available for orders placed before 3 p.m. CST for in-stock items only. In-Stock items that are shipped via second day service arrive in (2) business days after leaving our distribution center. Deliveries for standard second day service are made Mondays through Fridays only.

Order processing times vary for merchandise that is shipped directly from our vendors (Merchandise labeled as: Drop ship item - ships from manufacturer). Backordered items are not available for second day shipping. Guaranteed 2 Day shipping is not available for US Territories. All UPS Services are guaranteed or shipping is refunded.

Second Day Air

UPS Ground Service:

UPS Ground shipping service is available for orders placed before 3 p.m. CST for in-stock items. In-Stock items that are shipped via UPS Ground service typically arrive within (1-5) business days after leaving our distribution center. Deliveries for UPS Ground service are made Mondays through Fridays only.

Order processing times vary for merchandise that is shipped directly from our vendors (Merchandise labeled as: Drop ship item - ships from manufacturer). Backordered items are not available for UPS Ground shipping. UPS Ground shipping is not available for US Territories. All UPS Services are guaranteed or shipping is refunded.

Standard Ground Service:

Standard Ground shipping service is via UPS or USPS depending upon shipment weight and destination.  Orders shipping to a P.O. Box will be delivered by the USPS.  

Standard Ground shipping service is available for orders placed before 3 p.m. CST for in-stock items. In-Stock items that are shipped via Standard Ground service typically arrive within (3-7) business days after leaving our distribution center.

Order processing times vary for merchandise that is shipped directly from our vendors (Merchandise labeled as: Drop ship item - ships from manufacturer). Backordered items are always shipped via Standard Ground shipping.  Standard Ground shipping is not available for US Territories.

Alasks & Hawaii:

Standard Ground shipping service is via UPS Ground, USPS Priority Mail or USPS First Class Mail depending upon shipment weight and destination. Expedited UPS Shipping is also available via UPS Next Day Air and UPS 2nd Day Air. Check the UPS Transit Time Calculator for actual expedited service options and transit times.

Domestic UPS Delivery Transit Times:

To get accurate estimates, please refer to UPS Transit Time Calculator by clicking on the UPS logo and going to the UPS site. Use the "origin" postal code of 78154 for The Natural Dog & Cat.com and "destination" postal code of where your package is being shipped.

Virgin Islands & Other US Territories:

Standard shipping to the Virgin Islands and other US Territories is via US Postal Service.

APO & FPO Service:

APO & FPO orders are shipped via US Postal Service.